Your Privacy is Our Priority

    This Privacy Policy describes how ProactiveAI collects, uses, and protects your information when you use our service. Last updated: January 2026.

    Information We Collect

    Personal Information

    We collect information you provide directly to us, such as when you create an account, contact us, or use our services:

    • Name, email address, and contact information
    • Company information and job title
    • Account credentials and preferences
    • Payment information (processed securely by third-party providers)

    Usage Information

    We automatically collect certain information about your use of our service:

    • Log data including IP address, browser type, and device information
    • Usage patterns and feature interactions
    • Performance metrics and error reports
    • Cookies and similar tracking technologies

    Business Data

    We process your business data solely to provide our analytics services. This includes data from your connected sources like eCommerce platforms, marketing tools, and other business applications you choose to integrate.

    How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our analytics platform
    • Process transactions and send related information
    • Send technical notices, updates, and support messages
    • Respond to your comments, questions, and customer service requests
    • Develop new products, services, and features
    • Monitor and analyze trends, usage, and activities
    • Detect, investigate, and prevent security incidents
    • Comply with legal obligations

    Information Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

    Service Providers

    We work with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and customer support services.

    Legal Requirements

    We may disclose your information if required by law or in response to valid legal requests by public authorities.

    Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

    Data Security

    We implement appropriate technical and organizational measures to protect your information:

    • Data encryption in transit and at rest
    • Regular security assessments and audits
    • Access controls and authentication requirements
    • SOC 2 compliance and industry best practices
    • Regular staff training on data protection
    • Incident response and breach notification procedures

    Your Rights

    Depending on your location, you may have certain rights regarding your personal information:

    • Access to your personal information
    • Correction of inaccurate or incomplete information
    • Deletion of your personal information
    • Restriction of processing
    • Data portability
    • Object to processing based on legitimate interests
    • Withdraw consent where applicable

    To exercise these rights, please contact us at privacy@ProactiveAI.

    Data Retention

    We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When determining retention periods, we consider factors such as the nature of the information, legal requirements, and business needs.

    International Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

    Children's Privacy

    Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

    Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us:

    Email: privacy@ProactiveAI

    Address: 123 Tech Street, Suite 400, San Francisco, CA 94105

    Phone: +1 (555) 123-4567

    We will respond to your inquiry within 30 days.